Terms & Conditions

Terms & Conditions

HeavenMist Cleaning Solutions Private Limited

Effective Date: [21-12-2025]

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by HeavenMist Cleaning Solutions Private Limited (“HeavenMist”, “we”, “our”, or “us”). By accessing or using our website, you agree to be bound by these Terms.

1. Eligibility & User Account

You must be at least 18 years of age to use this website.

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials.

2. Products & Usage

All products sold by HeavenMist are eco-friendly cleaning products intended for household or professional cleaning use only.

Products must be used strictly as per instructions provided on labels and packaging.

HeavenMist shall not be liable for any damage, injury, or loss arising from misuse or improper handling of products.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

Prices are subject to change without prior notice.

Payments are processed through secure third-party payment gateways. HeavenMist does not store card or banking details.

4. Order Acceptance & Cancellation

Orders placed on the website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including pricing errors, product unavailability, or suspected fraud.

Cancellation and refund requests are governed by our Refund & Cancellation Policy.

5. Shipping & Delivery

Estimated delivery timelines are provided for reference only and may vary due to external factors.

HeavenMist is not responsible for delays caused by logistics partners, natural events, or unforeseen circumstances.

Risk of loss or damage passes to the customer upon successful delivery.

6. Intellectual Property

All content on this website, including text, images, graphics, logos, trademarks, and product descriptions, is the intellectual property of HeavenMist.

No content may be copied, reproduced, or used without prior written permission.

7. User Conduct

You agree not to:

Use the website for unlawful or fraudulent purposes

Attempt to disrupt or compromise website security

Post or transmit false, misleading, or harmful information

We reserve the right to suspend or terminate access for violation of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law:

HeavenMist shall not be liable for indirect, incidental, or consequential damages

Our total liability shall not exceed the value of the product purchased

9. Indemnification

You agree to indemnify and hold harmless HeavenMist from any claims, damages, losses, or expenses arising from:

Your use of the website

Violation of these Terms

Misuse of products

10. Third-Party Links

Our website may contain links to third-party websites. HeavenMist is not responsible for their content or practices.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Courts located in [Your City / State] shall have exclusive jurisdiction.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

13. Grievance Redressal

(As required under Indian law)

Grievance Officer:
Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]

All complaints will be acknowledged within 48 hours and resolved within one month.

14. Contact Information

HeavenMist Cleaning Solutions Private Limited
📧 Email:support@heavenmistclean.in
📍 Address: 6 UIT COLONY SHOWBHAWATON KI DHANI, PAL ROAD JODHPUR (Rajasthan)342008