HeavenMist Cleaning Solutions Private Limited

HeavenMist Cleaning Solutions Private Limited (“HeavenMist”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, store, process, and disclose personal information in accordance with applicable laws, including the Information Technology Act, 2000 (India) and the General Data Protection Regulation (EU) 2016/679 (GDPR).

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
a) Personal Data

We may collect and process the following personal data:

Name

Email address

Mobile number

Billing and shipping address

Order and transaction details

Any information you voluntarily provide through forms, emails, or customer support

b) Sensitive Personal Data (as per Indian IT Rules)

Sensitive personal data, such as payment information, is collected only through secure, authorized payment gateways. HeavenMist does not store credit/debit card numbers, CVV, or expiry details.

c) Automatically Collected Data

When you use our website, we may automatically collect:

IP address

Browser type and device information

Operating system

Website usage data and cookies

2. Lawful Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Consent – when you voluntarily provide data or opt into communications

Contractual necessity – to fulfill orders and provide services

Legal obligation – compliance with applicable laws

Legitimate interest – improving our website, products, and customer experience

3. Purpose of Data Collection

We use your information to:

Process orders and deliver products

Communicate order updates, invoices, and customer support

Improve our website, services, and offerings

Send marketing communications (only with consent)

Detect and prevent fraud or misuse

Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience

Analyze website traffic and performance

Remember user preferences

You may disable cookies through your browser settings. However, some website features may not function properly.

5. Disclosure of Information

We do not sell or rent your personal data.

We may share your data with:

Logistics and delivery partners

Payment gateway providers

IT and analytics service providers

Legal or government authorities when required by law

All third parties are contractually obligated to maintain confidentiality and comply with data protection standards.

6. International Data Transfers (GDPR)

If you are accessing our website from outside India, your data may be transferred to and processed in India. We ensure that such transfers comply with GDPR safeguards and appropriate security measures.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Data Security Measures

In accordance with the IT Act, 2000 and IT Rules, 2011, we implement reasonable security practices including:

Secure servers and encrypted connections

Restricted access to personal data

Regular security reviews

Despite our efforts, no method of electronic transmission is completely secure.

9. Your Rights
Under Indian Law:

You have the right to review, correct, and update your personal information.

Under GDPR (EU Users):

You have the right to:

Access your personal data

Rectify inaccurate data

Request erasure (“Right to be Forgotten”)

Restrict or object to processing

Data portability

Withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. HeavenMist is not responsible for the privacy practices or content of such websites.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

13. Grievance Officer & Contact Details

(As required under Indian IT Rules)

Grievance Officer:
Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]

Company Details:
HeavenMist Cleaning Solutions Private Limited
📧 Email:support@heavenmistclean.in
📍 Address: 6 UIT COLONY SHOWBHAWATON KI DHANI, PAL ROAD JODHPUR (Rajasthan)342008